an interesting article on the foibles of interface; I just might read the book, too

It seems kind of unfair, doesn't it? First, developers have to understand and accommodate users' habits. Then we have to deliver solutions that add value while surreptitiously encouraging users to adopt better habits. Finally, we have to bring to the surface, examine, and modify our own deeply-ingrained habits. That's a painful and psychologically hard thing to do. But happy users are not the only reward. The habit of breaking habits will serve you well. [Full story at InfoWorld.com]

... [Jon's Radio]